Difference Between 1300 and 1800 Numbers: Which Is Best for Your Business?
At Aria Telco Management, we know how critical your business phone number is for creating a professional image and making it easy for customers to contact you. If you’re deciding between a 1300 number and an 1800 number, understanding the difference is key to choosing the right solution for your business.
What is a 1300 Number?
A 1300 number is a national phone number that allows customers to call your business from anywhere in Australia. The cost of the call is shared between the caller and your business. For most callers, the cost is equivalent to a standard local call, regardless of their location.
Benefits of 1300 Numbers:
- Cost is shared, making it affordable for both the business and the caller.
- Provides a professional and nationwide presence.
- Perfect for businesses balancing accessibility and cost.
What is an 1800 Number?
An 1800 number is a toll-free number that customers can call without incurring any charges. Your business covers the full cost of the call, ensuring that customers have no barriers to reaching you.
Benefits of 1800 Numbers:
- Completely free for customers, encouraging more calls.
- Creates a customer-first impression, enhancing service quality.
- Ideal for businesses where customer accessibility is a top priority.
Aria’s 1300 and 1800 Numbers Prices Comparison
1300 Number
Setup Fee – $55.00
Monthly Rental – $25.00
Local Calls – Included
National Calls – Included
Calls from Mobiles – 20c per minute
Contract Term – 12 months
1800 Number
Setup Fee – $55.00
Monthly Rental – $25.00
Local Calls – 5c per minute
National Calls – 5c per minute
Calls from Mobiles – 20c per minute
Contract Term – 12 months
All prices above are excluding gst
Prices above are based on either having an existing 1300/1800 number or being happy to take the following available number. Specific 1300/1800 number requests will be subject to availability and will incur a once-off search fee of $250-$5000, depending on the number required. Choosing a specific number can be a great branding asset and an easier way for your customers to remember your number.
Contact us to search for a specific 1300 or 1800 number.
The Difference Between 1300 and 1800 Numbers
| Feature | 1300 Number | 1800 Number |
| Call Costs | Shared between business and caller | Covered entirely by the business |
| Customer Appeal | Affordable for customers | Free for customers |
| Business Costs | Lower for the business | Higher for the business |
| Best For | Cost-conscious businesses balancing access and cost | Businesses prioritising customer service and toll-free calling |
Which Option Is Right for Your Business?
Choose a 1300 Number if:
• You want to maintain a professional image while managing costs.
• Your customer base is comfortable with affordable local call rates.
Choose an 1800 Number if:
• You want to eliminate all barriers to customer calls.
• Your business relies heavily on customer service and support interactions.
How Aria Telco Management Can Help
Aria Telco Management specialises in helping businesses understand the difference between 1300 and 1800 numbers and choose the best option for their needs. Our services include:
- Analysing your business requirements to recommend the best solution.
- Setting up and managing your 1300 or 1800 number.
- Offering competitive pricing and tailored packages.
- Providing ongoing support and call reporting for continued success.
We ensure your phone system enhances your business operations while maintaining excellent customer service.
Get Started with 1300 or 1800 Numbers Today
Need help choosing between a 1300 and 1800 number? Let Aria Telco Management guide you through the process. With our expertise, we’ll help you select and set up the perfect phone number for your business.
Contact us today to learn how the right phone number can elevate your customer experience and grow your business.
