Case Study: How Aria Telco Management Solved Zambezi Plumbing and Gas’ Telco Challenges
The Challenge: Endless Frustration with Telco Providers
Telecommunications were a constant source of frustration for Zambezi Plumbing and Gas. Their team, often on the road, relied heavily on reliable mobile connectivity to receive work orders and communicate efficiently.
However, Telstra’s poor service and long wait times became a major roadblock. Staff were spending too much time on hold, and in some areas, connectivity was such a challenge that they resorted to using costly satellite phones just to stay in touch. Zambezi needed a better solution that would eliminate the wasted time and hassle of dealing with Telstra while ensuring seamless mobile connectivity across Perth. That’s when they turned to Aria Telco Management.
The Solution: A Dedicated Telecom Management Partner
Aria Telco Management has been Zambezi Plumbing and Gas’s go-to partner for managing all their telecom needs for over three-and-a-half years. The results? No more painful Telstra phone calls, reduced downtime, and a more efficient communication system.
Taking Over the Painful Telco Conversations
Before working with Aria, Zambezi’s management team had to spend countless hours dealing with Telstra customer service—explaining the same issue to multiple representatives and waiting endlessly for resolutions. With Aria acting as their liaison, all those frustrating conversations and lengthy hold times have disappeared.
Instead of wasting valuable time dealing with Telstra, Zambezi’s management can focus on running their business, serving clients, and growing their operations.
Key Benefits Zambezi Plumbing and Gas Gained with Aria Telco Management
✅ No More Dealing with Telstra – Aria takes over all telco-related issues, so Zambezi never has to call or wait on hold with Telstra again.
✅ Reliable Connectivity Across Perth—Aria has optimised its mobile network solutions, ensuring its on-the-road team stays connected, even in remote areas.
✅ Ongoing Contract Management—Aria reviews and manages all phone contracts, ensuring Zambezi always gets the best deal and avoids unnecessary expenses.
✅ Fast Resolution of Major Issues – When Zambezi’s phone system went down, Aria quickly stepped in and resolved the issue, minimising business disruption.
✅ Proactive Tech Solutions—Aria keeps Zambezi up to date with the latest telecommunications technology, ensuring its electronic-based operations run smoothly.
Eliminating the Telco Headaches for Good
The impact of switching to Aria Telco Management has been transformational for Zambezi Plumbing and Gas.
Not only do they have reliable connectivity and cost-effective phone solutions, but they also have peace of mind knowing that Aria is always there to handle any telco issue that arises.
No more time wasted. No more unnecessary stress. Just seamless telecom management.
The Results: Seamless, Stress-Free Telecommunications
By outsourcing their telco management to Aria, Zambezi Plumbing and Gas has successfully:
- Eliminated time spent on frustrating telco calls
- Reduced downtime and service disruptions
- Ensured reliable mobile communication for their team
- Optimised telecom costs with better contract deals
- Gained access to expert telecom advice and solutions
Tricia sums it up best:
“Aria sorts out our telco troubles quickly and cost-effectively. They’re a loyal, knowledgeable company we can trust.”
Let Aria Telco Management Handle Your Telecommunications
If your business is still wasting time dealing with telco providers, struggling with poor service, or losing money on outdated contracts, it’s time to switch to Aria Telco Management.
With Aria, you never have to call a telco provider again—we handle it all for you.
Contact us today to see how we can streamline your telecommunications, just like we did for Zambezi Plumbing and Gas.
