How Aria Telco Management Supports PeopleKind Group’s Critical Telecommunications Needs
The Challenge: Finding a Reliable, Trustworthy Telecom Partner
For PeopleKind Group, a leading community services provider, reliable telecommunications are not just a convenience—they are essential to delivering life-changing support to those who rely on their services. With 50 accommodation sites housing 230 vulnerable residents, including people living with disabilities, stable and effective communication is critical. When internet connectivity fails, the impact is immediate and serious—not just for the residents but also for the staff who rely on those connections to access crucial systems that help them provide care.
The challenge for PeopleKind Group was finding a telecom provider who understood their unique needs and could provide immediate, hands-on support when issues arose.
After experiencing slow response times, impersonal service, and frustrating offshore call centres with significant telco providers, they turned to Aria Telco Management—and have never looked back.
The Solution: A Dedicated, Hands-On Telecommunications Partner
Aria Telco Management has been working with PeopleKind Group for over five years, delivering expert, independent, and solutions-focused telecommunications advice tailored to their needs.Unlike large telco providers, Aria provides direct, local support, ensuring fast response times and personalised service—a key difference for PeopleKind Group.
Immediate, On-Site Support When It Matters Most
PeopleKind Information Systems and Administration Manager, Annita, highlights one of the most significant advantages of working with Aria:
When internet connectivity issues arise at accommodation sites, they are not just an inconvenience—they can affect the safety and well-being of residents.
Knowing they can trust Aria to provide immediate support and “keep the lines on” gives PeopleKind Group peace of mind and allows them to focus on their mission rather than telecommunications issues.
Key Benefits PeopleKind Group Gained with Aria Telco Management
✅ Reliable, Local Support – No offshore call centres. A direct point of contact who understands their business and responds immediately when needed.
✅ Custom Telecom Solutions – Instead of a “one-size-fits-all” approach, Aria provides tailored solutions based on PeopleKind’s unique needs, whether through Telstra, Optus, or other providers.
✅ Seamless NBN Integration—Although the NBN infrastructure may differ across providers, Aria’s deep industry knowledge ensures PeopleKind gets the best service available at each location.
✅ Efficient Telecom Management – PeopleKind never wastes time dealing with telco customer service—Aria handles all negotiations, issue resolution, and ongoing telecom management on their behalf.
✅ More Time for Essential Work – With Aria managing their telecom services, PeopleKind’s team can focus on providing community support instead of troubleshooting phone and internet issues.
Custom Telecom Solutions Built Around PeopleKind’s Needs
One of the biggest frustrations businesses experience with major telco providers is the lack of personalised service.
Instead of forcing them into a one-size-fits-all plan, Aria analyses their specific needs and helps them choose the best provider for each site. This flexibility and expertise have been invaluable in ensuring that PeopleKind’s 50 accommodation sites have the most stable, efficient, and cost-effective telecom setup possible.
The Results: A Stress-Free, Reliable Telecommunications Solution
By partnering with Aria Telco Management, PeopleKind Group has completely removed the burden of telecom management from their internal team.
Instead of wasting valuable time troubleshooting phone and internet issues, their team can focus on what truly matters—supporting vulnerable community members.
Most importantly, they know that when a critical issue arises, Aria is there to provide immediate support—not weeks or months later.
Let Aria Telco Management Take the Stress Out of Your Telecommunications
Suppose your business still wastes time dealing with telco customer service, struggling with unreliable connections, or needing a telecom solution that genuinely supports your operations. In that case, it’s time to switch to Aria Telco Management.
With Aria, you’ll never have to call a telco provider again—we handle everything for you.
Contact us today to see how we can streamline your telecommunications and support your business, just like we did for PeopleKind Group.
