Have you considered transitioning to a multi-line business phone system? You’re in the right place.
If you’re in a trade, or running a small business, you know what it’s like to be deep in work when your phone starts ringing off the hook. You get multiple calls at once, and you can’t afford to miss any of them. Whether it’s a new job enquiry, an existing customer, or an urgent supply issue, every call matters.
Our multi-line phone systems solve this problem for businesses across Perth, ensuring they never miss another opportunity. At Aria Telco Management, we provide smart but simple phone solutions tailored for busy business owners, allowing you to manage multiple calls, route them efficiently, and even convert them into messages when you’re busy.
Benefits of a multi-line phone solution for your Perth business
1. Handle multiple calls simultaneously
● Instead of frustrating customers with a busy signal, your phone system can place calls on hold
● Features like call waiting and call routing let you answer urgent calls while others wait.
2. Call forwarding and virtual assistant
● If you’re on a job, calls can automatically be forwarded to your Virtual Assistant (VA), business partner, or an office assistant.
● Call routing and IVR menus let you direct calls to the right person. E.g., Press 1 for Bruce the Bricky, Press 2 for Adelle in Accounts.
3. Call to text or email
● Can’t answer a call? Have it converted to a text message or email so you can follow up later.
● This ensures you never lose important information and always have a record of inquiries and customer details.
4. After-hours call management
● Work never stops – but you deserve a break! An after-hours message system lets callers know when you’ll get back to them.
● Voicemails can be emailed or transcribed for quick review.
5. Multiple phone lines for different business needs
● Many tradies and sole traders have a partner or spouse handling admin, accounts, and bookings.
● A multi-line setup lets you separate business calls efficiently.
6. Auto-attendant for professionalism
● No need to pick up every call personally. An IVR menu makes your business sound professional and directs calls correctly.
● E.g., Press 1 for quotes, Press 2 for accounts, Press 3 for urgent repairs.
How easy is it to set up a multi-line business phone system?
One of the biggest benefits of our Perth multi-line business phone systems is how simple they are to set up. Unlike traditional phone systems that require extensive wiring and setup, our cloud-based VoIP solutions are plug-and-play.
- No technical knowledge necessary: We can handle the setup and configuration for you.
- Works on mobile and office phones: All you need is a reliable internet connection, no extra hardware.
- Ready to go in minutes: Get up and running with minimal downtime.
- Scales with your business: Add more lines or features as you grow.
What a multi-line business phone solution could do for your business
Here’s an example:
Vince, a plumber, runs a small business with his wife, Mia, managing the accounts. Vince is always on the road and often gets multiple calls at once. He takes pride in building great relationships with his customers and can’t afford to be missing any calls. With a multi-line system:
- Customers can be put on hold and reassured they’re getting through – instead of getting a busy tone.
- Calls can be routed to Mia if Vince is unavailable.
- After-hours calls automatically go to a voicemail-to-email service, so Vince can get back to them when he’s able.
- Urgent calls can be forwarded to Vince’s apprentice.
This all-in-one system allows Vince to stay focused on his work while Mia efficiently manages the incoming calls, resulting in better customer service, increased efficiency, and more job bookings. And Vince couldn’t be happier with that.
Want a real case study?
Read more about how we helped Zambezi Plumbing and Gas solve their telco issues!
Feature list of a multi-Line business phone system
- Call hold and call waiting – No more losing customers because your line is busy.
- Call routing and forwarding – Redirect calls to a VA, partner, or another phone.
- Call-to-text and call-to-email – Capture every inquiry, even when you can’t answer.
- After-hours message system – Inform customers and manage expectations.
- IVR Menu (auto attendant) – A professional, automated system that directs calls
- Mobile and office Integration – Answer calls on your mobile when you’re on-site.
- Affordable and scalable – Start small and expand as your business grows.
Why choose Aria Telco Management?
At Aria Telco Management, we specialise in helping small business owners stay connected without hassle. Our solutions are:
- Easy to use – Simple, plug-and-play setup with no tech headaches.
- Reliable and fast – Zero downtime, so you never miss a call.
- Cost-effective – Flexible plans that suit small business budgets.
- Trade-Friendly – Designed for the way you work, not the way an office works.
Need help choosing the right system? Contact us today for a free consultation!
It’s your call
Maybe some companies can afford to lose business and have calls go unanswered. But if that’s not you, we’re here to help. A multi-line business phone system from Aria Telco Management will make sure you’re always available to clients, even when you’re on the go.
Contact us today and let’s set up a system that works for you!
