How Aria Telco Management Transformed Force Real Estate’s Telecommunications
The Challenge: A Frustrating Telco Experience
For years, Force Real Estate, a busy and growing agency, relied on Optus for its telecommunications. However, as with many businesses, it was caught in the frustrating cycle of poor customer service, frequent account manager changes, and wasted time dealing with telco issues.
The constant revolving door of account managers at Optus meant that no one truly understood their business. Every time an issue arose, they had to explain their needs all over again to a different person, often being transferred multiple times or waiting on hold for hours—only to be left with unresolved problems.
As a real estate agency, being available and responsive to clients is critical, and their team couldn’t afford to be stuck on hold with a telco provider when they needed to be out in the field. The inefficiency was frustrating and actively costing them time and productivity.
That’s when they turned to Aria Telco Management.
The Solution: A Fully Managed Telco Service with Aria
Force Real Estate quickly realised that Aria was more than just another telco provider—it was a telco management service that worked entirely on their behalf. With Aria, they never had to call a telco provider again. Much like businesses use mortgage or finance brokers to get the best deal, Force Real Estate now relies on Aria Telco Management as its telecommunications broker. This ensures it gets the best service, plans, and pricing without having to do the legwork itself.
Sales Consultant Tim from Force Real Estate sums it up:
This simple change meant Force Real Estate could continue running its business without the burden of managing telco-related issues.
Key Benefits Force Real Estate Gained with Aria Telco Management
✅ No More Dealing with Telcos – Force Real Estate never has to call Optus or Telstra again. Aria handles all communication, ensuring quick and effective issue resolution.
✅ Time-Saving & Increased Productivity – Instead of spending hours on hold, the Force team stays on the road, focusing on property sales and client interactions. At the same time, Aria manages their telecommunications in the background.
✅ Cost Savings—Aria identified and implemented more competitive phone and mobile plans, reducing monthly telecom expenses. Their industry expertise and connections allowed them to negotiate better deals than Optus previously offered Force.
✅ Personalised Service – Unlike Optus, where they were just another account number, Aria provides dedicated support. When they need a new SIM card, they no longer have to go to a store—Aria delivers it straight to their office.
✅ Expert Contract Reviews & VoIP Optimisation—Aria ensures that Force Real Estate is always on the best contracts and fully utilizes VoIP technology for greater efficiency and lower costs.
Taking the Load Off IT & Admin Teams
Telecom management falls on already stretched IT departments or admin staff for many businesses. Force Real Estate no longer has to worry about their IT or admin teams handling phone system contracts, dealing with providers, or troubleshooting issues—Aria does it all.
With Aria managing their business landline and mobile needs, Force Real Estate can:
- Easily add new connections – Aria sets it up seamlessly if a new team member joins or needs additional mobile services.
- Ensure they are on the best plans – Aria continuously reviews their contracts to ensure they get the most cost-effective and efficient telecom solutions.
- Maximise VoIP capabilities – By fully utilising VoIP, Aria ensures that Force Real Estate’s phone systems are optimised for remote work, team collaboration, and cost efficiency.
The Results: A Smarter, More Efficient Telco Solution
By switching to Aria Telco Management, Force Real Estate eliminated the frustration of dealing with significant telco providers and transformed how they handle business communications.
Instead of wasting time dealing with telco customer service, they make one call to Aria, and it’s handled—allowing them to focus on selling homes, servicing clients, and growing their business.
Make the Smart Move – Let Aria Manage Your Business Telco
If your business is still wasting time on hold with telcos, struggling with inefficiencies, or overpaying for outdated phone systems, it’s time to switch to Aria Telco Management.
- Never call a telco provider again—call Aria, and we’ll handle it for you!
- Contact us today to learn how we can take telco management off your plate, save money, and keep your business running smoothly.
