Effective Date: 1/7/2018
Aria Telco Management, hereinafter referred to as “we,” “our,” or “us,” operates as a telecommunications service provider in Australia. We are committed to protecting the privacy and security of the personal information of our customers, employees, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information:
We collect personal information from our customers, employees, contractors, suppliers, and other stakeholders for the purpose of providing telecommunications services, managing our business operations, and complying with legal obligations. The types of personal information we may collect include but are not limited to:
- Customer Information: Name, contact details (address, email, phone number), date of birth, billing information, service usage data, and call
- Employee Information: Name, contact details, employment history, qualifications, and financial information for payroll
- Contractor and Supplier Information: Contact details and other necessary information to engage in business
- Website Visitors: Information collected through cookies and similar technologies to improve website functionality and user
2. Use of Personal Information:
We use personal information for the following purposes:
- Providing Telecommunications Services: To manage and deliver our services, including billing and
- Business Operations: To conduct business activities, such as human resources management, accounting, and customer relationship management.
- Marketing and Communication: To inform customers about our products, services, promotions, and updates, but only with appropriate
- Legal Compliance: To comply with relevant laws, regulations, and lawful requests from government or law enforcement
- Improving Services: To analyse customer usage patterns and feedback, enabling us to enhance and tailor our
3. Disclosure of Personal Information:
We may disclose personal information to third parties under the following circumstances:
- Service Providers: We may engage third-party service providers who need access to personal information to assist in delivering our services, subject to confidentiality
- Legal Obligations: We may disclose personal information to comply with the law, enforce our legal rights, or respond to a lawful request from government or law enforcement
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal information may be transferred as part of the transaction, subject to appropriate confidentiality
4. Data Security:
We take reasonable steps to protect personal information from unauthorized access, use, modification, or disclosure. We employ physical, electronic, and managerial safeguards to ensure data security. However, no data transmission or storage method is completely secure, and we cannot guarantee the absolute security of personal information.
5. Access and Correction:
Customers and employees may request access to their personal information held by us. If any information is inaccurate, incomplete, or outdated, individuals may request correction. We will respond to such requests in accordance with the APPs.
6. Retention:
We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
7. Privacy Enquiries:
For privacy-related inquiries or complaints, individuals can contact our Privacy Officer at:
Rob Heldoorn
Aria Telco Management
Suite 217, 50 St Georges Tce, Perth WA 6000
1300 95 95 17
support@ariatelcomanagement.com.au
8. Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated version will be posted on our website, and the effective date will be indicated.
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as outlined herein.
